All telephone calls can be forwarded by our central switchboard to the desired recipient if he is available, be he at his desk or any other extension at our Head Office, in another office of ours in Italy or abroad, at home, or in any other place where a mobile phone can be reached.
Therefore, the only phone number you really need to know is: +39 02 76204.1 (“39″ being the country code for Italy, and 02 the area code for Milan). Please note that since 19 December 1998 you need to dial “02″ also when calling from Milan, and that from the same date the “0″ in “02″ must now not be dropped when calling from abroad.
At the number above you will find an operator from 08.30 a.m. to 09.00 p.m., and normally your calls will be answered even much later, while late in the night and during bank holidays you may have to leave a message with an answering machine, which is routinely checked once or more every twelve hours.
Furthermore, clients and correspondents needing this level of service may obtain access, to an emergency number, which is not publicly disclosed, where we can be contacted around the clock, 365 days a year, whenever our central switchboard is not staffed.
All SLS members are equipped with cellular phones. Personal mobile phone numbers, however, are also not disclosed, to allow the switchboard to filter incoming calls so that mobile phones may be kept reasonably free, in order to allow us to promptly contact, in case of need, the professional involved.
All our switchboard operators are bound to introduce themselves when answering your call, to forward it to the intended recipient or another suitable SLS member after having identified the caller and the matter concerned, or to take any message you may care to leave. Whenever your call cannot be accepted immediately, we strive to return it within twenty-four hours. If this does not happen, it is safe to assume that your message has been lost and never reached the intended recipient. In such unlikely occurence, we should be grateful if you contact us again and mention time and recipient of your previous call.
However, you might prefer to call directly one of our other offices, instead of our central switchboard, perhaps because this is more comfortable and cheaper from your current location.
Therefore, please find below a brief directory of the relevant numbers, which you may copy if you so wish, or access here at your convenience, where they are always kept up-to-date::
- Milan Office of our IP & competition Dept.: +39 02 7620460;
- Milan Office of our Labour Law & Related Matters Dept.: +39 02 861071;
- Milan Office of our Tax Department: +39 02 762049;
- South Milanese Province & Pavia Office: +39 02 94963208;
- Bergamo & Brescia Office: +39 035 940166;
- Genoa Office: +39 010 2474035;
- Monza Office: +39 039 3900524;
- Rome Office: +39 06 37353022;
- United Kingdom Office: +44 20 7409 1384 or 7493 3395;
- Japan Office: +81 3 3310 0693;
- Bulgaria Office: + 359 2 831 9586;
- Romania Office: +40 21 337 0730;
- Croatia Office: +385 1 4818972.
Some of these numbers can forward your calls to other offices, or establish an audioconference with a member of the Firm located elsewhere.
Late at night and during holidays, or should an operator not be available for any reason, your call might be redirected to our central switchboard, or again you might have to leave a message with a local answering machine.
Our Head Office telephony is ISDN, more precisely Euro-ISDN2e (thus allowing switched-circuit 128 Kb/s point-to-point data transfer with other ISDN users), or fiber optic- and TCP-IP-based; and so are the other lines leased to the Firm by local phone companies in other regions and countries. Our cellular phones are GSM or UTMS, in the latter case allowing mobile videoconferencing.
With regard to Internet telephony, or “Voice over IP” Studio Legale Sutti presently supports IBM Internet Connection Phone ® for OS/2 (free), and Revolutionary Software’s InterCom for OS/2 ® (shareware); and will probably support IBM’s JavaPhone , because of its promised interoperability between different platforms,… as soon as they start keeping that promise.
Our experience indicates, however, that point-to-point Internet telephony is not practical for business uses unless a bandwidth of at least 33,600 bit/sec can be dedicated to the conversation and sustained for all of its duration.